At 99wim, your privacy is more than a legal obligation — it is a responsibility we take seriously. This document transparently explains how we collect, use, store, and protect the personal information of every member who joins our platform.
Before reading the full policy, here are the core commitments we uphold in every decision regarding your personal data.
All data transmitted between your device and 99wim's servers is protected with SSL 256-bit encryption — the same technology used by Malaysia's largest banks to ensure no third party can intercept your information.
You have the full right to access, correct, or request the deletion of your personal data at any time. Our team will process every request within 48 working hours without unnecessary questioning.
99wim has never and will never sell, rent, or share your personal data with advertisers, data brokers, or any third party unrelated to the operation of our platform.
Your data is stored on servers protected by multiple layers of physical and digital security. Access to the user database is restricted to authorised personnel only and is carefully logged.
99wim only collects information that is strictly necessary for platform operations and legal compliance. We do not request or store data that is irrelevant to the services you use.
In the event of any security incident involving your data, 99wim is committed to notifying affected members within 72 hours, along with the remedial actions that have been and are being taken.
Important Note: This Privacy Policy is to be read alongside the 99wim Terms and Conditions. By using our platform, you confirm that you have read and understood how we handle your personal data as described in this document.
99wim ("we", "Platform") values the privacy of every individual using our services. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of your personal information when you access or use the 99wim platform via our website or mobile app.
This policy applies to all registered members, website visitors, and any individual who interacts with our platform in any capacity. We encourage you to read this document carefully and to contact our support team if you have any questions.
This Privacy Policy complies with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards.
99wim collects various categories of information to enable us to provide a safe, efficient, and personalised service. The following table summarises the types of data we collect:
| Data Category | Information Examples | How Collected |
|---|---|---|
| Personal Identity | Full name, date of birth, identification card number | Account registration, KYC verification |
| Contact Information | Email address, phone number | Account registration |
| Financial Data | Bank account number, bank name, transaction records | Deposit and withdrawal process |
| Technical Data | IP address, device type, web browser, operating system | Server logs, cookies |
| Usage Data | Games played, session duration, wagering history | Automatically by the platform system |
| Communication Data | Live chat conversation records, support emails | Interactions with customer support |
We do not collect sensitive information such as biometric data, medical records, or religious beliefs unless specifically required by applicable law.
Every piece of information we collect has a clear and legitimate purpose. 99wim uses your personal data for the following:
You may withdraw consent to receive marketing communications at any time through your account settings, without affecting the core services you use.
99wim processes your personal data on a solid legal basis in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Depending on the type of processing, the legal bases we rely on are:
If you would like to know the specific legal basis we apply to any particular data processing activity, you may submit an enquiry to our support team.
99wim does not sell or rent your personal data to any third party. However, in the context of legitimate business operations, we may share your data with the following limited categories of recipients:
All third parties granted access to 99wim member data are contractually bound to process that data only for specified purposes and to comply with security standards equal to or higher than our own.
99wim retains your personal data only for as long as necessary to fulfil the purpose of collection or as required by Malaysian law. Below are our general data retention guidelines:
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.
The security of your personal information is the top priority of 99wim. We have implemented a range of technical and organisational security measures to protect your data from unauthorised access, loss, or accidental disclosure:
While we employ the best security measures available, we remind you that you also play an important role by keeping your account password confidential and not sharing your login details with anyone.
Under the Personal Data Protection Act 2010 and 99wim's internal policies, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to correct any inaccurate or incomplete personal data held in our records.
You may request the deletion of your data, subject to any legally binding obligations on our part.
You may request that we restrict how we process your data under certain circumstances.
You have the right to receive your personal data in a structured, machine-readable format.
You may object to the processing of your data for direct marketing purposes at any time without providing a reason.
To exercise any of the above rights, please contact the 99wim support team via live chat or email. We will respond within 48 working hours and resolve requests within 30 calendar days.
99wim uses cookies and similar tracking technologies to enhance user experience, maintain session security, and understand how members use our platform. Cookies are small text files stored on your device.
The types of cookies we use include:
You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect platform functionality. Disabling essential cookies will prevent you from logging in to your account.
99wim does not use third-party cookies for advertising purposes or to track your activity on other websites. All cookies we use are solely for the operation of our platform.
99wim reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The "Updated" date at the top of this page indicates when this policy was last reviewed.
For material changes, we will provide clear notice via:
Continued use of the 99wim platform after changes take effect constitutes your acceptance of the updated policy terms. If you disagree with any changes, please discontinue use and contact us to close your account.
If you have any questions, concerns, or wish to exercise your privacy rights, the 99wim Data Protection Officer (DPO) team is here to help:
This Privacy Policy should be read together with Terms and Conditions and Responsible Gaming Guide 99wim for a full overview of your rights and responsibilities as a member of our platform.
Now that you understand how we protect your privacy, the next step is to start enjoying the best gaming experience alongside hundreds of thousands of loyal 99wim members.
By registering, you agree to the 99wim Privacy Policy and Terms & Conditions.